100% Satisfaction Guarantee
PC Gurus has a solid commitment to excellence for our customers. We promise to provide unparalleled service no matter how large or small the problem. Our job is to please our customers, not waste your time with warranty paperwork and wait times. Our promise is to provide you with all the advice and information you need to keep your technology working for you!
We back our workmanship for 30 days. This guarantee is in place for any mistakes, oversights, or shortcomings with the services we provide. We will also take responsibility for defective products purchased from us within that same period. PC Gurus does not believe in refunds; we believe that the work should be done right the first time.
Within our satisfaction guarantee period, we will correct any issues you may have at no extra cost to you. Our guarantee assumes that our workmanship is still in tact and no changes to any system specific settings we enable have been altered. Understand that many software problems such as viruses, spyware, and adware can reoccur over the lifetime of your PC. Remember that keeping your PC in working order has a lot to do with responsible usage, especially concerning the internet. Our guarantee pertains to services rendered, not to user negligence. While PC Gurus promises to advise our customers to the best of our ability how to keep your PC and information safe, it is after all, advice taken or left.
PC Gurus assumes the cost for any satisfaction guarantee service calls rendered. In the event that service call was not merited by our satisfaction guarantee, additional on site charges may apply.
Personal Data Waiver
Your data is your business. PC Gurus will not peruse any files that are not necessary to the service being rendered. While PC Gurus will have to, from time to time, work with your personal files such with a data backup service, we can make no guarantee as to file integrity, such as in the event of defective hardware. Our ability to recover or manipulate data is dependant on the condition of the hardware in which it resides. Data “lost in translation” will be deemed irreparable and can not be guaranteed.
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